Work from home - Sales and Customer Service Representative - Inbound calls, English

Description

Overview:

You're passionate about new technologies and you enjoy talking about them? If you're also interested in a career that will allow you to put your customer service and sales expertise to good use while enjoying a very competitive wage, we're looking for people like you for work-at-home opportunities within the Nordia Toronto team.

As a Sales and Customer Service representative, you will assist Canada's largest telecommunication company clients by answering their questions and promoting various communication products and services. This is the ideal position for anyone with excellent sales skills who is motivated to achieve results and enjoys interacting with people!

What we offer:

• Competitive wage of $18.69/hour after training (includes a premiun of $2.50 per worked hour);
• A special premium for weekend shifts;
• Performance-based incentive plan;
• Fully paid professional training program and all the support you need to succeed;
• Complete benefits plan after six (6) months of service, including:
  • Comprehensive insurance (medical, dental, and life insurance);
  • Discounts on telecommunications products and services.
• Availability to work in the following time-slots:
  • Monday to Friday 9AM till 10PM EST.
  • Saturday and Sunday 9AM till 9PM EST;
• This position offers the possibility to work from home, but you can also work on-site according to your preference.
  • Eligibility criteria:
    • Must reside with the hiring location.
    • Must have a minimum of 25 MBPS high speed internet;
    • Must have a secure space and not be disturbed during your shift.
    • Candidates must reside near the Nordia centre for travel there, if necessary.

Responsibilities:

In this role, you will:

• 
  Respond to customer requests related to television, Internet, and telephone products;
• Promote complementary solutions according to customer's needs and habits;
• When required, transfer the client to the most appropriate department regarding their demand.

Qualifications:

• Excellent customer service skills – Thanks to your friendly and sociable nature, you know how to establish a connection with the customer! Great interest in technologies – You like being up to date with new technologies and enjoy sharing your knowledge with clients!
• Strong interest in developing sales skills – We're looking for people with a background in a sales environment or willing to learn how to acquire this highly sought skill!
• Excellent communication skills, oral and written;
• Ability to work in a computerized environment; and strong multi-tasking skills
• Experience in sales, customer service, or in a call center, a great asset!
• High school diploma or the equivalent, completed;

Training start date: May 29th

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada's Most Admired Corporate Cultures.

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Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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